Help Center

Support

We're here to help you make the most of Moniqo. Reach out anytime — we'd love to hear from you.

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Email Support

Have a question, bug report, or feature request? Send us an email and we'll get back to you as soon as possible.

support@moniqo.app
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Feedback & Suggestions

Your feedback shapes Moniqo. Tell us what you love, what could be better, or what features you'd like to see next.

Send Feedback
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Report a Bug

Found something that's not working right? Please include your device model, iOS version, and steps to reproduce the issue.

Report Bug

Frequently Asked Questions

🔐 Is my financial data secure?

Yes. All data is encrypted in transit and at rest using Google Firebase infrastructure. We never share your financial data with third parties for advertising or marketing purposes.

📷 How does receipt scanning work?

When you scan a receipt, the image is securely sent to Google's Gemini AI for analysis. The AI extracts the store name, amount, date, and category. Images are processed temporarily and are not permanently stored on our servers.

💸 Is Moniqo free?

Yes. Moniqo is currently offered for free, including budgeting tools and receipt scanning.

🔄 Can I sync my data across devices?

Yes. Your data is automatically synced to the cloud via your account. Simply log in on any device to access your budgets, transactions, categories, and reminders.

🗑️ How do I delete my account?

You can delete your account directly from the Profile section of the App. Your active account records and app data are deleted from Firebase when the deletion is completed. Residual copies in backups, logs, or security records may take up to 30 days to be removed. If you need help, contact us at support@moniqo.app.

🌍 Which currencies are supported?

Moniqo supports multiple currencies including TRY, USD, EUR, GBP, CHF, and JPY. The App checks for updated exchange rates after the cached rate data is older than 15 minutes.

📱 Which devices are supported?

Moniqo is available for iPhone running iOS 17.6 or later.